Terms and Conditions

Labyrinth Escape Rooms holds the right to amend or vary the terms and conditions below including any of the contents of this website from time to time at its sole discretion without prior notice.


•1.1. Nothing in these terms and conditions is intended to affect your statutory rights.

•1.2. The trade marks and logos displayed on the website are the property of the company. You are not permitted to use these without a written consent of the company and you accept that any such use may constitute an infringement of the relevant proprietor’s rights.

•1.3. Labyrinth Escape Rooms collects and stores your personal details without disclosing it to any 3rd party and is dedicated to ensure that the privacy of your personal information is protected in accordance with the Data Protection Act 1998.

•1.4. Due to the nature of the game no recordings can be taken inside the room. That includes (without limitation) the use of mobile phones, recording devices (video and/or audio) and cameras. The use of such a device in the room is not permitted at any time.

•1.5. The company expects visitors not to disclose any details of the game directly or indirectly to the public.

•1.6. The company would like to contact you from time to time in regards to offers and promotions. If you wish for us to contact you with regarding news and promotions please inform us by email at info@labyrinthescaperooms.co.uk. We will not contact you in regards to these topics without your permission to do so.

•1.7. The company is entitled to charge the guests for any damage which is intentional and/or caused by misuse of items.

•1.8. While your are on our premises, you must ensure to conform to our codes and regulations, adopt proper standards of behaviour, and cooperate with our employees.

•1.9. The company doesn’t tolerate any kind of bullying or harassment towards its employees.


•2.1. The only language available for the conclusion of a contract online is English.

• 2.2. Only person(s) who are at least 18 years of age are permitted to book a Game.

• 2.3 This is a live event game, and once the booking is confirmed, we can not accept any cancellations, rescheduling outside our standard 48 hour window or give any refunds. If we do, it will be solely at our discretion.

• 2.4. Any purchase on the website is only valid when processed by the company. You shall receive a confirmation once your booking is processed.

• 2.5. All gift vouchers have a 1 year expiry from the date of purchase. *Gift vouchers that are still valid during the COVID 19 lockdowns will be extended the length of the lockdown(s) to reflect the months that we are closed.

• 2.6. If you wish to transfer your booking(s) into someone else’s name, you must contact the company by either email or telephone at least two hours prior to the start of your booking. Your request may not be honoured and can be denied.

• 2.7. Bookings may not be transferred or resold for commercial purposes or at a premium. If a booking is transferred or resold in breach of this condition, the bearer of the booking or the person claiming the right to attend the event will be refused admission.

• 2.8. You are entirely responsible for entering your details correctly on the Online Booking Form.

• 2.9. A booking becomes a no-show and entry will be declined if the team is late by 20 minutes or more. In such a situation the money is not refundable and the booking is not changeable.


• 3.1. The price of a game is stated on the website under the booking section.

• 3.2. The price is set according to number of people within the same booking.

• 3.4. We process all of our payments via an online payment processor called STRIPE.

• 3.5. Full payment is required at the time of booking.

• 3.6. In case less people attending the event than it is booked for, the price difference will not be refunded.

• 3.7. If more people attending the game than it is booked for the price difference can be settled upon arrival to the event - up to the maximum capacity of the room.


•4.1. If you need to contact the company you can do so using any of the following methods: Email: info@labyrinthescaperooms.co.uk Telephone: 07598125071


• 5.1. Each attendee will be instructed before their event by one of the employees of the company. After learning the rules of the event, each attendee will participate in the event at their own risk. The company is not liable for any (personal or equipment) damages caused by not following the rules described before the event and signaged in the escape room.

• 5.2. Some parts of our games may contain a physical element to them; each attendee will participate in the event at their own risk. The company is not liable for any (personal or equipment) damages caused.

• 5.3. People under influence of alcohol or drugs might be turned away and their game stated as no-show.

• 5.4. Drinks and food may not be brought into the event.


• 6.1 The terms and conditions apply to the use of the website by any visitor and should be read carefully before any use.

• 6.2. The company does its best to supply you with the most up to date and accurate information on the website.

• 6.3. The website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website without the written consent of the company.

• 6.4. You are not permitted to link to, or use all, or any part of the the website for any purpose which is fraudulent, unlawful, defamatory, harmful, obscene or objectionable.

• 6.5. You accept that the Internet is not fully secure. The company will take all appropriate steps to protect your information.

• 6.6. The company shall not be liable to any person for any direct or indirect, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of any use of the website.


• 7.1. Photos of each team will be taken at the end of the game.

• 7.2. Photos will be uploaded to our social media channels.

• 7.3. If you would like your photo removed from any channel then please notify us of this either at the venue or via email - info@labyrinthescaperooms.co.uk

• 7.4. Unless requested by you not to do so, we reserve the right to use photos taken at the venue for promotional materials.

Privacy Policy

This policy explains how we comply with European and UK legislations to protect your identity and privacy. It explains how we collect, use and disclose certain information.

Company Details

The Labyrinth Group Ltd/Labyrinth Escape Rooms are a UK based escape room, we are located at 7A East St Mary’s Gate, Grimsby DN31 1LH. Company No. 10540516

Tel: 07598125071

Email: info@labyrinthescaperooms.co.uk

Data Provided By Yourself Upon Booking

Data you provided to us upon booking is collected when you enter in to an agreement with Labyrinth Escape Rooms services and used solely for internal use, this data is not passed on to marketing agencies:

• Your name

• Your address

• Your email addresses

• Your telephone number/s

• Your payment method

Data Collected Automatically By Labyrinth Escape Rooms

• Date and time of booking

• Number in group

Use Of Data

If when you booked, you did not tick the box authorising for us to use keep your details then we will use this date for the following:

• To let you know of any new rooms or changes to rooms that might be of interest to you.

• To let you know of any offers we have currently.

If when you booked, you did not tick the box authorising for us to use keep your details then we will use this date for the following:

• Our accounts which must be legally sent to the government.

• Your telephone numbers and emails in case we need to contact you before your booking, i.e. cancellations etc.

Please note that unless requested your data will be deleted 6 months after your visit.

Access Of Data

Your data is securely stored upon password protected servers hosted by:

• Bookify and Stripe only accessible by authorised Labyrinth Escape Rooms staff.

You can request access to data we hold about you, this can be done via email or telephone call from an authorised person.

To request, modify or delete any data that we may hold on you please send requests to info@labyrinthescaperooms.co.uk.